Safety Information

Guest Guidelines

Guest Guidelines at Hellidon Lakes

The safety and wellbeing of our colleagues, guests and visitors has always been our main priority.  We have implemented measures in order to create a safe environment for everyone.  We are constantly monitoring and reviewing best practice from the Government, as this changes we will update our methods and processes accordingly.

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Booking Your Stay
1.

We request you make your reservation in advance of your arrival and advise us of your dining requirements

2.

We will require full name, address with postcode, contact telephone number and email address at the time of booking

3.

You will receive an email to confirm your reservation which will include a link to our website advising our COVID-19 policy and guidelines

4.

The cost of your stay should be paid prior to or on arrival (we do not accept American Express or Diners cards, or currently cash payment)

5.

If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible

Prior to Your Arrival
1.

We would request you adhere to the Government guidelines in relation to your stay with us.  For further information please refer to https://www.gov.uk/coronavirus

2.

We are doing our best to comply with Government advice and keep you safe, with these additional measure in place we request you allow a little extra time for our teams to provide our services

3.

If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible

4.

If you feel you prefer to wear a mask/gloves whilst you are staying, please ensure to bring your own supply, we are unable to provide these items

During Your Stay
1.

We have implemented social distancing measures and additional signage throughout the building and request you respect them.

2.

Sanitiser points are available throughout the hotel including main entrance and exit areas

3.

Common and high use touch points have been identified and enhanced cleaning procedures are in place

4.

Hotel information packs have been removed from guest bedrooms and public areas and are available on-line

5.

We will ask you on arrival if you require your room to be serviced during your stay – please let us know your preference and we will advise our Housekeeping team

6.

Any services provided during your stay will be charged upon consumption - we do not accept American Express or Diners cards, or, currently, cash payment

Food & Beverage Offering
1.

All dining requirements should be booked in advance if required

2.

"Grab and Go" breakfast and dinner options are available

3.

Our menu offering has been adapted and requires minimal food preparation and handling

4.

Menus will be available online or as a single use option in the restaurant

5.

We have outside areas available for dining

6.

Opening times will be adjusted to allow for service respecting social distancing measures

Golf
1. Please refer to our Golf page.

Please refer to our Golf page.

Leisure
1. Our Spa, Pool and Gym facilities...

Our Spa, Pool and Gym facilities are currently closed

2. Our Bowling is currently closed

Our Bowling is currently closed

3. Tennis please refer to our Tennis page.

Tennis please refer to our Tennis page.

Departure
1. You will not need to wait at reception...

You will not need to wait at reception for assistance, there will be a key drop facility available for you by the reception desk

2. You will receive a receipt...

You will receive a receipt from us by email once you have departed

3. We hope you enjoy a safe stay...

We hope you enjoy a safe stay with us and look forward to your return!

Got a question?

Got any questions in mind?

Please contact our knowledgeable team today who will be happy to help.

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