Safety Notice

COVID-19 Policy

Covid-19 Policy at Hellidon Lakes

The safety and wellbeing of our colleagues, guests and visitors has always been our main priority.  We have implemented measures in order to create a safe environment for everyone.  We are constantly monitoring and reviewing best practice from the Government, as this changes we will update our methods and processes accordingly.

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Covid-19 Policy
  • TeamsAll of our team members have completed all necessary risk assessment, health and safety and COVID-19 training
  • TeamsPPE has been provided and is readily available for all of our teams to use as and where required
  • TeamsWe have adapted our working methods and shift patterns to create a safer working environment
  • Hotel bulletMasks are to be worn at all times in public areas of the hotel unless seated in the bar/restaurant area or using the gym. Covering face with hands, pulled up clothing or any item other than a specifically designed and approved face mask, will be unacceptable. If you are medically exempt from wearing a Face Mask, if possible, please display or carry an exemption card and do not be offended if persistently challenged by different members of staff.
  • Hotel bulletAll guests and visitors will be subject to maximum indoor gatherings of groups of 6 people, until 21st June 2021. Groups of 6 restrictions will be lifted for outdoor gatherings from 17th May 2021. All date and legal conditions are subject to any additional announcements by the Government.
  • Hotel bulletTest and trace MUST be completed at Reception on arrival.
  • Hotel bulletWe have implemented social distancing measures and additional signage throughout the building
  • Hotel bulletSanitiser points are available throughout the hotel including main entrance and exit areas
  • Hotel bulletCommon and high use touch points have been identified and enhanced cleaning procedures are in place
  • Hotel bulletHotel information packs have been removed from guest bedrooms and public areas and are available on-line
  • hotel bulletThere is currently no information provided by the Government to indicate any Tier Level travel restrictions.
  • Social distancing to be practiced, both indoors and outside, 2 meters or 1 meter with mitigation.
  • Guest bulletMinimum touch check-in and check-out procedures
  • Guest bulletThe cost of your stay should be paid prior to or on arrival
  • Guest bulletCard payment only, we currently do not accept cash
  • Guest bulletServices provided during your stay will be charged upon consumption
  • Guest bulletSingle use amenities are provided in your room

Food & Beverage

  • Cutlery bulletIt is essential that all dining requirements are booked in advance if required as food service times will be subject to change on a daily basis.
  • Cutlery bullet“Grab and Go” breakfast and dinner options are available
  • Cutlery bulletOur menu offering has been adapted and requires minimal food preparation and handling.
  • Cutlery bulletMenus will be available online or as a single use option in the restaurant
  • Cutlery bulletWe have outside areas available for dining

 

Golf

  • Cutlery bulletGolf will open and ‘Group of 6’ rules to apply to outdoor gatherings, until 17th May, subject to further Government announcements.
  • Four Balls are permitted
  • Flags to be left in the holes and bunkers should not be raked.

 

Leisure

  • Cutlery bulletUnfortunately, our Swimming Pool is currently closed and will remain so until further notice.
  • Our Spa Pool and Steam Room will remain closed.
  • Beauty Treatments will be available from 12th April, subject to strict Covid safety procedures, and pre-booking.
  • Our Gym will open from 12th April 2021, subject to strict Covid safety procedures and pre-booking.
  • Bowling bulletOur Bowling Alley will open from 17th May 2021, subject to strict Covid safety procedures and pre-booking.
  • Tennis bulletOur Tennis Court will open from 29th March 2021, please contact reception to book. ‘Group of 6’ rules to apply to outdoor gatherings.

 

Meetings & Events

  • Meetings bulletRoom capacities have been adjusted to facilitate social distancing
  • Meetings bulletMany event rooms have access to outdoor spaces
  • Meetings bulletWe are happy to show you around our facilities
  • Wedding Ceremonies and Receptions can take place from 17th May 2021, subject to prevailing social distancing restrictions.
Hotel Guest Guidelines
  • Book bulletWe request you make your reservation in advance of your arrival and advise us of your dining requirements
  • Book bulletWe will require full name, address with postcode, contact telephone number and email address at the time of booking
  • Book bulletYou will receive an email to confirm your reservation which will include a link to our website advising our COVID-19 policy and guidelines
  • Book bulletThe cost of your stay should be paid prior to or on arrival (we do not accept American Express or Diners cards, or currently cash payment)
  • Book bulletIf you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • Arrival bulletWe would request you adhere to the Government guidelines in relation to your stay with us.  For further information please refer to https://www.gov.uk/coronavirus
  • Arrival bulletWe are doing our best to comply with Government advice and keep you safe, with these additional measure in place we request you allow a little extra time for our teams to provide our services
  • Arrival bulletIf you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • Arrival bulletYou must wear a mask whilst you are staying, please ensure to bring your own supply, we are unable to provide these or other items of PPE
  • Stay bulletWe have implemented social distancing measures and additional signage throughout the building and request you respect them.
  • Stay bulletSanitiser points are available throughout the hotel including main entrance and exit areas
  • Stay bulletCommon and high use touch points have been identified and enhanced cleaning procedures are in place
  • Stay bulletHotel information packs have been removed from guest bedrooms and public areas and are available on-line
  • Stay bulletWe will ask you on arrival if you require your room to be serviced during your stay – please let us know your preference and we will advise our Housekeeping team
  • Stay bulletAny services provided during your stay will be charged upon consumption - we do not accept American Express or Diners cards, or, currently, cash payment
  • All visitors will be require to provide ID with details of primary residential address.

 

Food & Beverage Offering

  • Food bulletAll dining requirements should be booked in advance if required
  • Food bullet"Grab and Go" breakfast and dinner options are available
  • Food bulletOur menu offering has been adapted and requires minimal food preparation and handling
  • Food bulletMenus will be available online or as a single use option in the restaurant
  • Food bulletWe have outside areas available for dining
  • Food bulletOpening times will be adjusted to allow for service respecting social distancing measures
  • Food & Beverage will operate on a table service basis only.

 

Golf

  • Food bulletGolf will open and ‘Group of 6’ rules to apply to outdoor gatherings.
  • Four Balls are permitted
  • Flags to be left in the holes and bunkers should not be raked.

 

Leisure

  • Spa bulletOur Spa, Pool and Gym facilities are open under previous social distancing and household/support bubble rules, and subject to pre-booking.
  • Spa pool and steam room will remain closed.
  • Bowling bulletOur Bowling is open under previous social distancing and household/support bubble rules, and subject to pre-booking.
  • Tennis bulletTennis is open, please contact Reception to book.
  • Departure bulletYou will not need to wait at reception for assistance, there will be a key drop facility available for you by the reception desk
  • Departure bulletYou will receive a receipt from us by email once you have departed
  • Departure bulletWe hope you enjoy a safe stay with us and look forward to your return!
Leisure Guest Guidelines
IMPORTANT NOTICE:
Our Swimming Pool, Jacuzzi and Steam Room are currently closed until further notice

  • bulletYou must make a reservation 48 hours in advance to use the gym, as access capacity will be restricted due to social distancing measures in place.
    Please contact the Hotel Reception to reserve your time slot by calling 01367 262550.
  • bulletIf you require to make any changes to your booked time please ensure to contact us as soon as possible.
  • bulletPlease note we are currently operating with restricted opening times between 7:00 – 19:00 subject to reservations. Please note last entry slot is 18:00. 
  • bulletThe Beauty Salon will be open for treatments from 12th April 2021. To make a booking or to request further information please contact the Hotel Reception.
  • bulletWe would request you adhere to the Government guidelines in relation to your visit. For further information please refer to https://www.gov.uk/coronavirus.
  • bulletIf you have any of the following symptoms prior to your visit, however mild, you must stay at home and reschedule your appointment:
    - Have you had recent onset of a new continuous cough?
    - Do you have a high temperature?
    - Have you noticed a loss of, or change in, normal sense of taste or smell?
  • bulletWe are doing our best to comply with Government advise and to keep you safe, with the implementation of these additional measures. Please can we request you allow a little extra time for our teams to provide our services.
  • bulletIf you feel you prefer to wear PPE while you visit the gym, please ensure to bring your own supply, we are unable to provide these items.
  • bulletIt is mandatory for all guests undertaking Spa treatments to wear a facemask throughout the treatment.
  • bulletWe have implemented social distancing measures and placed additional signage throughout the venue and please request that you follow the guidance and directions provided.
    .
  • bulletSanitiser points are available throughout the hotel and leisure club, including main entrance and exit areas. All guests must use hand sanitiser or handwashing facilities as you enter the premises and before treatment.
  • bulletCommon and high use touch points and have been identified and enhanced cleaning procedures are in place.
  • bulletWe request that you use the sanitiser wipes, available throughout the Gym, to wipe down all equipment and exercise machines, as soon as you have finished using them, ready for the next person.
  • bulletLimited access to changing facilities is available but we advise all visitors and guests to change and shower either at home or in their hotel room, if possible.
  • bulletAll literature has been removed from public areas and is available on-line.
  • bulletThe Restaurant will be open from 17th May 2021. Pre-booking is essential as we will be operating with reduced space and limited service times.
  • bulletRoom Service and “Grab and Go” options are available, please enquire at Reception.
  • bulletGuests are not able to sit in groups of more than six or a maximum of 2 households.
  • bulletMenus shown on the web site are sample menus only and are subject to change.
  • bulletOur menu offering has been adapted and requires minimal food preparation and handling.
  • bulletAll dining menus will be available online or, as a single-use paper option or, enclosed within a sanitisable folder.
  • bulletOutside areas are available for dining.
  • bulletOpening times will be adjusted to allow a practicable service for all our guests, whilst operating within the restrictions of current social distancing measures.

Golf

 

Leisure

  • bulletOur Tennis courts have been fully refurbished and available to book – pay and play for only £10 per couple per hour, see our Tennis page.
  • bulletBowling will be open from 17th May 2021,to book or for further information, please see our Bowling page.

 

Departure

  • bulletPlease remember to sign out and stay safe!

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