Safety Notice

COVID-19 Policy

Covid-19 Policy at Hellidon Lakes

The safety and wellbeing of our colleagues, guests and visitors has always been our main priority.  We have implemented measures in order to create a safe environment for everyone.  We are constantly monitoring and reviewing best practice from the Government, as this changes we will update our methods and processes accordingly.

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Covid-19 Policy
  • TeamsAll of our team members have completed all necessary risk assessment, health and safety and COVID-19 training
  • TeamsPPE has been provided and is readily available for all of our teams to use as and where required
  • TeamsWe have adapted our working methods and shift patterns to create a safer working environment
  • Hotel bulletWe have implemented social distancing measures and additional signage throughout the building
  • Hotel bulletSanitiser points are available throughout the hotel including main entrance and exit areas
  • Hotel bulletCommon and high use touch points have been identified and enhanced cleaning procedures are in place
  • Hotel bulletHotel information packs have been removed from guest bedrooms and public areas and are available on-line
  • Guest bulletMinimum touch check-in and check-out procedures
  • Guest bulletThe cost of your stay should be paid prior to or on arrival
  • Guest bulletCard payment only, we currently do not accept cash
  • Guest bulletServices provided during your stay will be charged upon consumption
  • Guest bulletSingle use amenities are provided in your room

Food & Beverage

  • Cutlery bulletAll dining requirements should be booked in advance if required
  • Cutlery bullet“Grab and Go” breakfast and dinner options are available
  • Cutlery bulletOur menu offering has been adapted and requires minimal food preparation and handling
  • Cutlery bulletMenus will be available online or as a single use option in the restaurant
  • Cutlery bulletWe have outside areas available for dining

 

Golf

 

Leisure

  • Cutlery bulletOur Spa, Pool and Gym facilities are currently closed
  • Bowling bulletOur Bowling is currently closed
  • Tennis bulletTennis please refer to our Tennis page.

 

Meetings & Events

  • Meetings bulletRoom capacities have been adjusted to facilitate social distancing
  • Meetings bulletMany event rooms have access to outdoor spaces
  • Meetings bulletWe are happy to show you around our facilities
Hotel Guest Guidelines
  • Book bulletWe request you make your reservation in advance of your arrival and advise us of your dining requirements
  • Book bulletWe will require full name, address with postcode, contact telephone number and email address at the time of booking
  • Book bulletYou will receive an email to confirm your reservation which will include a link to our website advising our COVID-19 policy and guidelines
  • Book bulletThe cost of your stay should be paid prior to or on arrival (we do not accept American Express or Diners cards, or currently cash payment)
  • Book bulletIf you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • Arrival bulletWe would request you adhere to the Government guidelines in relation to your stay with us.  For further information please refer to https://www.gov.uk/coronavirus
  • Arrival bulletWe are doing our best to comply with Government advice and keep you safe, with these additional measure in place we request you allow a little extra time for our teams to provide our services
  • Arrival bulletIf you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • Arrival bulletIf you feel you prefer to wear a mask/gloves whilst you are staying, please ensure to bring your own supply, we are unable to provide these items
  • Stay bulletWe have implemented social distancing measures and additional signage throughout the building and request you respect them.
  • Stay bulletSanitiser points are available throughout the hotel including main entrance and exit areas
  • Stay bulletCommon and high use touch points have been identified and enhanced cleaning procedures are in place
  • Stay bulletHotel information packs have been removed from guest bedrooms and public areas and are available on-line
  • Stay bulletWe will ask you on arrival if you require your room to be serviced during your stay – please let us know your preference and we will advise our Housekeeping team
  • Stay bulletAny services provided during your stay will be charged upon consumption - we do not accept American Express or Diners cards, or, currently, cash payment

 

Food & Beverage Offering

  • Food bulletAll dining requirements should be booked in advance if required
  • Food bullet"Grab and Go" breakfast and dinner options are available
  • Food bulletOur menu offering has been adapted and requires minimal food preparation and handling
  • Food bulletMenus will be available online or as a single use option in the restaurant
  • Food bulletWe have outside areas available for dining
  • Food bulletOpening times will be adjusted to allow for service respecting social distancing measures

 

Golf

 

Leisure

  • Spa bulletOur Spa, Pool and Gym facilities are currently closed
  • Bowling bulletOur Bowling is currently closed
  • Tennis bulletTennis please refer to our Tennis page.
  • Departure bulletYou will not need to wait at reception for assistance, there will be a key drop facility available for you by the reception desk
  • Departure bulletYou will receive a receipt from us by email once you have departed
  • Departure bulletWe hope you enjoy a safe stay with us and look forward to your return!
Leisure Guest Guidelines
  • bulletYou must make a reservation 48 hours in advance to use the gym, spa or swimming pool as access capacity will be restricted due to social distancing measures in place.
    Please contact the Hotel Reception to reserve your time slot by calling 01367 262550.
  • bulletIf you require to make any changes to your booked time please ensure to contact us as soon as possible.
  • bulletPlease note we are currently operating with restricted opening times between 7:00 – 19:00 subject to reservations. Please note last entry slot is 18:00. We currently have no classes available due to limited capacity within the pool and spinning studio. The steam room will remain closed.
  • bulletThere will be limited Spa treatments available and for further contact the Hotel Reception.
  • bulletWe would request you adhere to the Government guidelines in relation to your visit. For further information please refer to https://www.gov.uk/coronavirus.
  • bulletIf you have any of the following symptoms prior to your visit, however mild, you must stay at home and reschedule your appointment:
    - Have you had recent onset of a new continues cough?
    - Do you have a high temperature?
    - Have you noticed a loss of, or change in, normal sense of taste or smell?
  • bulletWe are doing our best to comply with Government advise and keep you safe, with these additional measures in place we would request you allow a little extra time for our teams to provide our services.
  • bulletIf you feel you prefer to wear PPE while you visit the gym, please ensure to bring your own supply, we are unable to provide these items.
  • bulletIt is mandatory for all guests undertaking Spa treatments to wear a facemask throughout the treatment.
  • bulletWe have implemented social distancing measures and additional signage throughout the building and request you follow the steps we have taken to assist us to do so.
  • bulletSanitiser points are available throughout the hotel and leisure club including main entrance and exit areas. All guests must use hand sanitiser or handwashing facilities as you enter the premises and before treatment.
  • bulletCommon and high use touch points and have been identified and enhanced cleaning procedures are in place.
  • bulletWe request that you use sanitiser wipes available in the Gym once you have used any equipment.
  • bulletLimited access to changing facilities is available but we advise all visitors to change and shower at home or in their hotel room.
  • bulletAll literature has been removed from public areas and is available on-line.
  • bulletAll dining requirements should be booked in advance if required.
  • bullet"Grab and Go" options are available.
  • bulletOur menu offering has been adapted and requires minimal food preparation and handling.
  • bulletMenus will be available online or as a single-use option in the restaurant.
  • bulletOutside areas available for dining.
  • bulletOpening times will be adjusted to allow the practical service of social distancing measures.

Golf

 

Leisure

  • bulletOur Tennis courts have been fully refurbished and available to book – pay and play for only £10 per couple per hour, see our Tennis page.
  • bulletBowling is open to book, see our Bowling page.

 

Departure

  • bulletPlease remember to sign out and stay safe!

Got a question?

Got any questions in mind?

Please contact our knowledgeable team today who will be happy to help.

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